Complaints and returns

Returns

1. Pursuant to the Act of 2 March 2002 on the Protection of Consumers’ Rights the Buyer may give up goods ordered in our store within 30 days after the collection of shipment.
EXCEPTIONS: We don't accept returns cassocks, mozzettas and cinctures for cassock because these products are made to the individual sizes.

2. To return goods the Buyer should login to account click here, fill form and send back purchased products

3. The store returns the Buyer the 100% value of products by bank transfer to an account (please provide the account number in an appropriate box in the return form), by PayPal or eService

4. When replacing the product to another customer is obliged to pay the cost of shipping

5. Delivery address:

ARS SACRA
30-go Stycznia 35A
83-110 Tczew
Poland



Complaints

1. All products offered in the store are brand-new.

2. In order to lodge a complaint the Buyer should login to account click here, fill form and send back purchased products

3. If the complaint is accepted, the store replaces the product subject to the complaint with a defect-free one by sending it to the Buyer at its own expense.

4. If the replacement specified in point 4 is impossible (e.g. because of exhausted stock), the store will, at the discretion of the Buyer, offer another available product or return money to the Buyer.

5. Complaints concerning mechanical damage of products and/or shipment occurred in transport will be considered provided that a damage report has been drawn up in the presence of a product deliverer at the time of product delivery.

6. Complaints will be considered within 5 working days. The time limit for carrying out the complaint procedure depends on the type of reported damage.

7. Delivery address:

ARS SACRA
30-go Stycznia 35A
83110 Tczew
Poland

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